Refund policy

Refund and Return Policy

Thank you for choosing Vulture Culture. where we sell our best music instruments (Software) and Merchandise, we pride ourselves on our meticulous attention to detail and dedication to craftsmanship. If for any reason you are not satisfied with your purchase, we offer an easy refund and returns policy to ensure your peace of mind.

30 Day Return Policy

We gladly accept returns within 30 days of the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include the original order confirmation or packing slip when returning an item.

How to initiate a return:

  • Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
  • Pack the item: Pack the item securely in the original packaging, including any accessories you included.
  • Provide the RA number: Write the RA number provided on the outside of the packaging.
  • Return Shipping: You will be responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is received.
  • Restocking Fee: We don't charge any restocking fee on our products.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed and the amount will automatically be credited back to your original payment method within 10 business days.

Non-refundable items

Certain items are non-refundable, including:

  • Opened or used products
  • Gift
  • Software

Damaged or defective items

If you receive a damaged or defective item, please contact us immediately at alex@vultureculture.live with details and photos of the problem. We will work to resolve the issue quickly.

Exchanges

The fastest way to make sure you get what you want is to return the item you have. Once the return is accepted, purchase a new item separately.

Contact

Phone: +1 561-319-4087

Email: alex@vultureculture.live

Address: 405 S E St, Lake Worth Beach, FL 33460, United States

Support: Monday to Friday: 09:00 AM to 06:00 PM